Orders & delivery
How can I track my order?
Sign in to My Account and open Track Order. Courier tracking is shown when a shipment has been created.
Can I collect my order from GetGear?
Yes, where collection is available. Some regulated products have additional documentation or handover requirements before they can be released.
Payments
Which payment methods are accepted?
Available payment methods are shown securely during checkout and may include card, supported buy-now-pay-later services and other methods enabled by GetGear.
Firearms and regulated goods
Can I buy a firearm online?
You may place an order for a firearm online, but possession and handover can only take place after the required South African licensing process has been completed. See the Buying a Firearm and Legal Constraints pages for the full process.
Returns
What if my order is damaged or incorrect?
Contact GetGear as soon as possible with your order number and details of the problem. See Returns & Refunds for the applicable process.