Courier fees
Courier fees are calculated and confirmed at checkout. The amount can differ from one order to another because it depends on the products ordered, parcel size and weight, delivery address, available courier services and current courier rates.
Dispatch & delivery times
In-stock ordinary products are normally prepared and dispatched within 1–2 working days after payment is confirmed. After dispatch, ordinary courier orders are normally delivered within 2–5 working days, depending on the destination and courier service. These delivery times are estimates, not guarantees.
Tracking
Tracking is normally sent by the courier using the contact details on the order. Depending on the courier, this may arrive by email, SMS or WhatsApp. Tracking can take a little time to update after the parcel has been collected.
Address & failed delivery
Please provide a complete physical delivery address and correct contact details. If delivery fails because the address is incorrect, nobody is available to receive the parcel, or the parcel is returned because of customer-supplied details, the customer may need to pay the additional return or re-delivery cost.
If you need to change a delivery address, contact GetGear as soon as possible. We cannot guarantee an address change after dispatch.
Damaged, lost or incomplete parcels
If a parcel arrives damaged, appears lost, or is missing an item, contact GetGear with the order number and keep the product and packaging. Photos of the parcel, packaging, courier label and affected item help us investigate. GetGear will handle the courier follow-up rather than sending you away to resolve the claim yourself.
Courier delays
Courier backlogs, severe weather, road closures, public holidays, remote areas and other events outside GetGear’s control can affect delivery. A delay does not automatically mean the parcel is lost; contact us if tracking appears unusually delayed.
Restricted products
Firearms, ammunition, primers and propellant powder do not follow the normal courier process. See Restricted & Regulated Products before ordering.