Contact us first
If an item is incorrect, damaged, defective or you need to discuss a return, contact GetGear with your order number and details of the problem before sending the item back.
Incorrect or damaged orders
If GetGear supplied the wrong item or a courier parcel arrived damaged, we will investigate and arrange the appropriate next step. Keep the item, supplied accessories and packaging while the issue is being assessed.
Defective products & warranties
Contact GetGear if a product develops a fault. We will advise the correct assessment, supplier, importer or warranty process for that product. Your rights under applicable South African consumer law are not removed by a manufacturer warranty.
Regulated products
Do not send firearms, ammunition, primers, propellant powder or other regulated items back through an ordinary courier without GetGear instructions. These products can require a different lawful return or dealer process.
- Primers: GetGear does not accept change-of-mind returns.
- Propellant powder: GetGear does not accept change-of-mind returns.
- Ammunition: ordinary change-of-mind returns are not accepted after the ammunition has left GetGear’s control. Incorrectly supplied, recalled or qualifying defective ammunition is handled separately.
For the full conditions of sale, see the Terms & Conditions.